Frequently asked questions

We are not looking to enter into any new agreements at this time.

No, we don’t offer this facility, if guests want their travel agent to book a future cruise while their onboard, we will encourage them to make contact with you on their return home. We will endeavour to offer them/you the same price they may have seen for that future cruise.

Any Saga tour can now be booked via our sister brand Titan Travel.

Please contact them to confirm arrangements.

Our stay’s programme is now only available to direct customers.

Final documents will be sent to you their agent, to then be passed onto the client.

Excursions will be available to book between eight and ten weeks before your cruise departs. we will email you their shore excursion booklet/price list so they can decide which ones to book. Guests can then contact us directly to arrange or you can call on their behalf. 

However they need to be paid for in full at the time of booking, therefore guests would need to be present to discuss and arrange payment. Please note these are non-commissionable. The guide date that your excursions will be bookable can be found on our excursion availability page.

Only if they have booked an ocean cruise and live within 75 miles of the departure port. Otherwise all other door to door transfers are shared.

Please email cruise.postsales@saga.co.uk

Usually this will be via your weekly statement. We will advise if this is to be done any other way.

Any agent incentive will be communicated via our account contacts.

No, only clients booking direct will benefits from our loyalty programme, Britannia Club.

Please see our accessibility and support page for the things we can help with during your cruise. 

There are some things that we cannot help with as we do not have the facilities, or our strict safety requirements mean that we may not be able to offer the type of assistance you need. If you need any assistance during the cruise, you must tell us before you travel. Depending on the assistance you need we might need to move or cancel your cruise if we are unable to provide it. 

Please call our Cruise Guest Experience team on 0800 504 505.